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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Rosario Perez

October 26, 2026

5 out of 5 rating by Rosario Perez
"Excelent service , Kristy has help me a lot in the proceso, thank you kristy great job🙏🙏🙏🙏🙏🙏🙏🙏🙏"
We responded:
"Now that's what we call a Kristy shoutout! She's got a knack for turning insurance problems into smooth sailing, and we're thrilled she made such a difference for you. We'll make sure she gets her moment in the spotlight. Thank you Rosario! "
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Chris Vu

October 23, 2026

1 out of 5 rating by Chris Vu
"I’ve been a State Farm customer for years, and it’s disappointing to see how much the customer service at this office has declined. The agents here used to be incredibly kind, welcoming, and helpful. Unfortunately, my recent experience was the complete opposite.

I called to help my mother obtain an insurance quote, thinking that as an existing customer, I could expect the same level of courtesy and professionalism I had received in the past. Instead, the agents I spoke with came across as rude, dismissive, and uninterested in helping. It genuinely felt like assisting a potential new customer was an inconvenience to them.

Very disappointing experience, and one that has made me reconsider continuing my business here."
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Kyle Price

October 21, 2026

5 out of 5 rating by Kyle Price
"Prompt service! Staff know what they’re talking about."
We responded:
"Thank you, Kyle! We love hearing that our team's knowledge and quick service made a difference. We work hard to make insurance a little less complicated and painless. Really appreciate the kind words and the shoutout to our team."
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David Gomez Diaz

October 15, 2026

5 out of 5 rating by David Gomez Diaz
"Thank you so much, Kristy! I really appreciate your help in finding the best option for me. Excellent customer service!"
We responded:
"Thanks for taking a moment to give Kristy a well-deserved shout out, David. She has a knack for making insurance feel a lot less complicated and a whole lot more personal. Finding the right option shouldn't have to be difficult, and we're so glad she made it easy for you! "
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Will

October 2, 2026

5 out of 5 rating by Will
"Kristy was great."
We responded:
"Thank you for the review, Will! We couldn’t agree more. Kristy is wonderful, and we’re glad she was able to provide you with fantastic service. We appreciate you taking the time to recognize her. "
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Bugg

October 1, 2026

5 out of 5 rating by Bugg
"Insurance companies are a blight on the world, but some of their employees are delightful. Kristy was super helpful today when I got stuck in an AI hellscape and I'm grateful. The company can go kick rocks with open toe shoes, but Kristy is awesome and deserves acknowledgement."
We responded:
"This review made our entire team laugh out loud! We’re glad Kristy was able to rescue you from the AI nightmare and make your day a little easier. We absolutely agree with you that she is awesome. Thank you for taking the time to give her such a memorable shoutout, Bugg. "
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Tiffany

September 28, 2026

5 out of 5 rating by Tiffany
"Kristy was friendly, responsive, and quickly helped me resolve my issues!"
We responded:
"Sounds like Kristy was on it. She’s great at cutting through the confusion and getting right to what needs to be done - without losing the kind human touch. Having your issues handled quickly and efficiently makes all the difference. Thanks for trusting our team with your insurance needs, Tiffany! "
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MD Hardman

September 25, 2026

5 out of 5 rating by MD Hardman
"Rusty and his staff are lovely.
I did have challenges with the service from State Farm."
We responded:
"Thank you so much for the kind words about our team. While we can’t control what happens behind the scenes, like a claim, my team will always do our best to advocate for our customers and help navigate the bumps along the way. We appreciate your feedback, MD!"
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Rohit Rangan

September 25, 2026

5 out of 5 rating by Rohit Rangan
"Great experience getting my renter's policy updated. Thanks Kristy Diaz for a quick and smooth experience."
We responded:
"Kristy for the win. Updating your renters insurance shouldn’t be complicated, and we’re glad she made the whole process smooth from start to finish. We really appreciate you choosing our office, Rohit, and for taking the time to give Kristy a shoutout. "
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Pat Breen

September 21, 2026

5 out of 5 rating by Pat Breen
"Always a pleasant experience!"
We responded:
"Hi Pat! Thanks for dropping us a review. It's fantastic to know that you have consistently received great service from our team. Your support means a lot to us, and we look forward with you again soon. "
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Andrew Simpson

September 21, 2026

5 out of 5 rating by Andrew Simpson
"I have been dealing with Rusty Dubose's State Farm agency for over a year for my home and auto insurance needs. I am consistently impressed by the friendly and quick service from this office! The staff are always really helpful helping me find the right coverage for my needs and respond very quickly to all my inquiries. Recently, Kristy helped me update my home insurance and it was a genuine pleasure working with her! Thank you for the 5-star service!"
We responded:
"This is the kind of review that makes our day. Knowing you’ve been with us for over a year and continue to have great experiences with our team means a lot. Kristy is a huge part of what makes us successful, and I’m glad she took such good care of you with your insurance update. We’re grateful to customers like you, and we appreciate you trusting us with your home and auto coverage. Thanks, Andrew!"
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vidit jain

September 17, 2026

5 out of 5 rating by vidit jain
"They were responsive and easy to work with."
We responded:
"We’re big fans of keeping insurance simple and making sure our customers get the service they deserve. Thanks for taking the time to give our team a shoutout. We appreciate you trusting us with your insurance and are always happy to help, Vidit."
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Patricia Larsen

September 16, 2026

5 out of 5 rating by Patricia Larsen
"Sent an inquiry to Rusty and his team because I am moving from across state lines. I was with another State Farm agent for years and have always had a good experience, so I reached out here. Rosella in Rusty's office responded within the day, with a full quote for renters and auto insurance, and saved me money! I am so happy with the service and they have taken so much stress out of my move!"
We responded:
"Moving is challenging enough, and your insurance definitely doesn’t need to add to it. We’re glad Rosella was able to jump in quickly and make getting your renters and auto insurance taken care of one less thing on your moving list. Thanks for trusting our office with your insurance move. Welcome to our agency and to our area, Patricia! "
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Jane Wilde

September 2, 2026

5 out of 5 rating by Jane Wilde
"I received great service from Alexis at their office today, and in a very few minutes received my updated forms. I have been getting my insurance from this office for 14 years, and have always been pleased with their service. They are highly recommended!"
We responded:
"Thank you so much for sharing your experience Jane. Your recommendation means a lot to us. Please do not hesitate to reach out if you need anything else at all."
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Molly Harnish

September 1, 2026

5 out of 5 rating by Molly Harnish
"Alexis provided Great customer service via phone and email , professional, friendly
Efficient and responsive / thank you!"
We responded:
"This is great to hear, Molly. Alexis has a way of keeping things easy, friendly, and efficient, which is exactly the experience we want for you. We’re lucky to have her on our team. Appreciate you taking the time to share such kind feedback and for choosing us.
"
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Anna Kaur

August 28, 2026

5 out of 5 rating by Anna Kaur
"Kristy was very helpful during our call!"
We responded:
"Kristy is great at keeping things simple, moving quickly, and making sure you’re taken care of along the way. Thanks for the review and for giving Kristy a well-deserved shoutout - we really appreciate it, Anna.
"
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Anonymous

August 26, 2026

5 out of 5 rating by Anonymous
"Rosella was very nice and easy to talk to. She is knowledgeable and provides great service. Thank you for answering all of my questions. -P. Van"
We responded:
"Rosella definitely has a way of making insurance conversations feel easy and comfortable. We’re lucky to have her on our team, and we’re glad she took great care of you. Thanks for the kind words and awesome review, P. Van.
"
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Joseph Quinn

August 24, 2026

5 out of 5 rating by Joseph Quinn
"Great agency. Super responsive, professional, and friendly. Thank you Rosella! You're a great asset to the agency."
We responded:
"This is so great to hear, Joseph. Rosella is fantastic, and we love seeing her get the recognition she deserves. Taking care of our customers is what we’re all about, and she definitely delivers. Thanks for the kind words and for choosing our agency. We appreciate you!
"
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Jason Lin

August 12, 2026

5 out of 5 rating by Jason Lin
"Speedy replies and very helpful. They were able to quickly process moving my renters insurance to a new address, and I was easily able to contact them by email for follow-up questions."
We responded:
"Thank you so much for the awesome review, Jason. We’re so glad we could make moving your renters insurance to your new address quick and easy. We know moving comes with a long to-do list, so we’re always happy to make the insurance part one less thing to worry about. We appreciate you trusting our team and are happy to help whenever you have questions."
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Qasim Syed

August 7, 2026

5 out of 5 rating by Qasim Syed
"Rosella Law at the Rusty Dubose State Farm office made my out-of-state move completely painless. I was relocating from Colorado to Seattle with a leased vehicle and an active claim in progress — a genuinely complicated situation — and she handled every piece of it seamlessly. She was quick to respond, walked me through exactly what she needed, made sure my coverage transferred with no gap, and got everything set up without a single headache on my end. Clear communication, zero hassle, and she clearly knows how to handle the tricky cases. If you're moving to the Seattle area and need auto insurance sorted out, I can't recommend Rosella and this office enough. Five stars!"
We responded:
"Thank you so much for this wonderful review, Qasim! We’re thrilled to hear that Rosella made your move from Colorado to Seattle as smooth and stress-free as possible. With a leased vehicle and an active claim in the mix, there were definitely a few extra moving pieces, and we’re so glad she was able to make the process feel simple and seamless. We truly appreciate your kind words and your trust in our team. Welcome to Seattle — we’re so happy to have you here."
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David Littlefield

July 16, 2026

5 out of 5 rating by David Littlefield
"Alexis was top notch. She had answers to all my questions and was very pleasant to deal with. Zero concerns."
We responded:
"Thanks for the great review, David. Alexis is glad she was able to answer all your questions and provide great service. We appreciate you! "
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Tahoe Fiala

July 12, 2026

5 out of 5 rating by Tahoe Fiala
"Fast, clean, efficient!! Love it. Thanks Rosella ♡"
We responded:
"Thanks so much for the awesome feedback, Tahoe. It's great that Rosella gave you the 5 star service that our office aims for! If you ever need anything else, we're happy to help. "
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Tas Z

July 10, 2026

5 out of 5 rating by Tas Z
"Had a great experience working with the team. Shout out to Rosella and Sally, they patiently answered all my questions and helped me navigate through the process"
We responded:
"Thank you so much for the review, Taz. Rosella and Sally are going to be thrilled to see this. They enjoy helping our customers and making sure every question gets answered. It's great that they made the process a little easier for you. "
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Eric Rush

July 9, 2026

5 out of 5 rating by Eric Rush
"Excellent and helpful communication!"
We responded:
"We believe insurance should come with clear communication and real people who are happy to help, so your kind review means a lot to us.
We appreciate you being part of our agency, Eric! "
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Chris Connor

July 8, 2026

5 out of 5 rating by Chris Connor
"Very professional , answered my questions clearly and the pricing was very aggressive. Very pleased with the service received"
We responded:
"Appreciate your review, Chris! We're glad we could answer all your questions and help you find a great rate without making the process complicated. We appreciate you trusting us for your insurance needs. "